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Professional Indemnity
It shouldn't happen to a vet . . .
  1. John Tindall

    John Tindall is a claims consultant for the Veterinary Defence Society. He was elected an honorary fellow of the RCVS in 1996.


'IT'S just a normal, routine procedure.' How often have we used that phrase in addressing our clients - and what is the purpose behind it? Is it to allay any fears they may have of what lies in store for their pet, or is it to demonstrate to the client that we are truly expert and that therefore 'nothing can go wrong'? In either case, the Veterinary Defence Society would caution the wisdom of such reasoning.

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