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Practice Protocols
Doing it by the book - the importance of a practice manual
  1. John Bower

    John Bower is a senior partner in a 10-vet small animal hospital in Plymouth. He is a past-president of the BVA and BSAVA and a founder member of the Veterinary Practice Management Association.

Abstract

WRITING a practice manual from scratch might sound like a tall order - after all, most practitioners have more than enough demands on their time - but, as John Bower explains, a manual can be an invaluable asset for a practice wishing to present a professional image to its clients.

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