THE staff of a veterinary practice are its most valuable resource: their performance can make or mar its best endeavours. A staff appraisal system provides a chance for an employer and an employee to discuss the latter's performance over the previous year and to set goals for the future. Making the time to set up an effective appraisal system is, says Steve Derby, time well spent. This article aims to provide a framework to encourage practices to look at staff appraisal; future articles will present a practical approach to preparing for and conducting an appraisal interview.
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