Article Text

PDF
Team Building
Coping with conflict in the practice 1. Why are some people so difficult?
  1. Charlotte Dale

    Charlotte Dale is a qualified nurse and health visitor who has worked in the field of health promotion for 15 years. She is married to a veterinary surgeon.

Abstract

HOW do you cope 'when the fur flies' in your practice? Dealing with difficult people poses a challenging and often frustrating problem. Those involved may be clients, colleagues or employees and the event itself a one-off or regular occurrence. In the first of a series of three articles on coping with conflict in the practice, Charlotte Dale focuses on deteriorating working relationships, exploring why some people may be 'difficult', and suggests ways in which a confrontational situation may be handled.

Statistics from Altmetric.com

Request permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.