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Coping when the computers go down
  1. Carole Clarke

    Carole Clarke qualified from Cambridge in 1981 and is in small animal practice with her husband, David, and five other vets in King's Lynn, where they see first-opinion and referral cases. She was awarded the Certificate in Veterinary Practice Management in 1996 and is a pastpresident of the Veterinary Practice Management Association.


MOST practices now rely on a computer system for managing their day-to-day business. For some, the reliance is so great that they suffer acute problems when confronted with an unexpected power or system failure. In this article, prompted by 'horror stories' related by computer engineers called to sort out such problems, Carole Clarke discusses the importance of having adequate reserve manual systems in place. She also provides some pointers for helping to ensure that things run smoothly, with or without the computer system.

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