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Client Relations
Overcoming barriers: working with disabled clients in veterinary practice
  1. Helen McCain

    Helen McCain is director of training and development for the charity Dogs for the Disabled, which trains assistance dogs for people with disabilities. She has been working with the organisation for over 15 years.

Abstract

IN her work for Dogs for the Disabled, Helen McCain has often witnessed the awkward reactions of others when dealing with people with disabilities. Wheelchairs, mobility aids and difficulties in communication can all create barriers to effective interaction and, often, a simple lack of confidence and understanding in dealing with disabled people can result in a fear of saying or doing the wrong thing. However, helping disabled clients to access veterinary care for their animals is not just about installing ramps, hearing loops and parking facilities. As discussed in this article, it is as much about the practice and its staff adopting a flexible approach and being open and creative.

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