GOOD welfare in general practice is not just about being kind to animals ‐ it also embraces clients, staff and ultimately the practice itself. Endeavours to create a favourable environment within the waiting area and consulting rooms, with consideration of the needs of a variety of species and owners, will almost certainly pay off. By minimising stress in patients and owners, and making the visit as pleasant an experience as possible from start to finish, the practice not only improves the chances of achieving a successful clinical outcome but, hopefully, also ends up with a client and patient who are happy to return.
- British Veterinary Association. All rights reserved.
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