KEY performance indicators are used by many businesses to record and monitor how they are doing. Clearly, parameters need to be chosen that are relevant and meaningful, but most importantly they should be ones that are key to delivering success for the business. As Peter Gripper discusses, the practice's ‘softer skills’ can be just as revealing as some of the more traditionally monitored financial data. The benefit of keeping tabs on exactly what is happening within the business is that managers are then able to take appropriate action for progress.
- British Veterinary Association. All rights reserved.
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