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Client Connection
Veterinary consultations: the value of reflection
  1. Paul Manning

    Paul Manning, a first-opinion practitioner based in Newport Pagnell, Buckinghamshire, has recently completed a professional doctorate in consultation skills at Middlesex University. The focus of his research was the links between consultation skills and key performance indicators. He is a member of the Society of Practising Veterinary Surgeons (SPVS) Masters Group, which has led a research programme to underpin the development of the RCVS's new modular certificate in advanced veterinary practice.

Abstract

VETS are often quite sensitive about having their consultations analysed, but the process can be a very worthwhile one, for the individual and the practice as a whole. Consultations are where the work, patient and client care, and income for the practice are first determined. Being proactive in developing and maintaining consultation skills, and gathering evidence to show that skills are improving, can reduce client complaints. The process need not be an especially formal one. Paul Manning draws on findings from his own research into veterinary consultations to stimulate practitioners to think about how effective they are being in the consulting room.

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