GOOD communication makes for a more effective and contented veterinary surgeon, nurse, receptionist and practice manager, and the entire practice can benefit from improved communication skills. In this article, Liz Mossop and Carol Gray describe the Calgary-Cambridge guide, a consultation tool used to teach communication skills in veterinary schools. It lists the simple steps and techniques required for practitioners to communicate effectively with their clients, which ultimately results in a better outcome for patients and better business for the practice.
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