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Client Relations
Communicating with deaf clients
  1. Colin Capner

    Colin Capner graduated from the Royal Veterinary College in 1992 and has subsequently spent time in small animal practice, as an anaesthetist at Bristol and Cambridge, and in industry working for Merck Sharp and Dohme. He currently works part time as a locum, a small animal practice assistant, a lecturer for the Open University and for a national charity. He holds the RCVS certificates in anaesthesia and laboratory animal science.


TEN years ago, Colin Capner lost the hearing in one ear. Although his hearing gradually returned, the experience left him with an impression of the difficulties experienced by those with hearing loss, and he developed an interest in the problems encountered in the practical interactions between deaf and hearing people. Here, he suggests how to manage consultations with deaf clients to make the experience as easy as possible for all involved.

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