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Developing a five-year plan
  1. Pippa Reffold

    Pippa Reffold worked in various industries and roles before starting her own management and human resources company. She holds a diploma in company direction from the Institute of Directors and is a fellow of the Chartered Institute of Personnel and Development. She currently specialises in coaching and mentoring all levels within a business to improve profitability and performance. She conducts bespoke training and development programmes, and acts as a human resources and/or non-executive director for many of her clients.


Planning may be the last thing on any practice owner's or manager's mind in the current financial climate, as many veterinary practices require all hands on deck. But businesses need to put effort into planning in order to flourish and grow. In this article, Pippa Reffold suggests some ways that practices can plan for the future to ensure that they can manage the business through both good and challenging times.

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