Article Text

Technology in business
The practice telephone system 1. Handling inquiries
  1. John Taylor

    John Taylor graduated from Cambridge in 2000 and is the owner of a small animal practice near Banbury. As well as a strong desire to offer something special in terms of veterinary care, he runs a consultancy providing specialist telephony solutions to the veterinary industry.


In a world where good customer service is paramount, having the right telephone system in the practice is important. Here, John Taylor looks at the current technologies available and how to implement them to optimise the handling of inquiries. A second article, to be published in the June issue of In Practice, will discuss existing and emerging technologies to help identify the best type of phone system for your practice and your budget.

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