Putting yourself in the client's shoes and experiencing the process of visiting your own practice – from phoning up to book the appointment to paying the bill for a consultation – makes it easier to identify areas where services can be improved. Tee Macpherson suggests what to look out for at each step of the client journey to ensure that any shortcomings are identified.
Statistics from Altmetric.com
If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.